Returns & Refunds

Will I get a full refund/credit if I return my products?

Goods returned for a credit or refund will only be accepted on the following basis:

1. Goods have not been dismantled, are complete, undamaged, properly packaged and in the same condition supplied.
2. All requests for credit or refunds must be recieved for approval prior to return by management. All accepted returns must be recieved within 30 days of invoice date and accompained by invoice number, invoice date and reason for return. No credit or refund will be accepeted without invoice details noted above.
3. All delivery costs for returning item/s must be pre-paid or returned at the cost of the purchaser.
4. A handling/restocking fee of 15% may apply on any goods being returned for a credit or refund excluding all outgoing delivery costs.
5. At no time, can a refund amount exceed the original purchase price.

We recommend contacting our sales team promptly by calling 02 9545 0532 or emailing orders@justjap.com to discuss a solution.

My item has arrived damaged, what can be done?

If your item has arrived damaged in transit, we will require photos of the packaging and the item that has been damaged.

Please contact our sales team promptly - orders@justjap.com for a solution.

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What is Afterpay?

Afterpay allows you to purchase from www.justjap.com online store and pay later in 4 easy interest-free instalments.

How does Afterpay work?

To pay with Afterpay:

Add your items to the cart
Select Afterpay as the payment option at the checkout
Signup or use your existing Afterpay account
Once approved, JustJap will dispatch your order

Is there any interest on the amount paid?

No, there is no interest payable by you

Is there an order limit?

Yes, the maximum purchase amount using Afterpay on JustJap is $1000.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at http://www.afterpay.com/terms

How often is repayment?

Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.

How do I sign up for Afterpay?

Select Afterpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Afterpay?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Does Afterpay charge interest?

There is no interest payable by you if you place an order using Afterpay.

Can I place an Afterpay order with you over the phone?

Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy