Products & Services

Delivery

Returns & Refunds

Orders & Payments

How can I pay for my order?

You can pay for your order with a debit or credit card (Visa, Mastercard, Amex), Paypal, Google Pay, Afterpay or ZipPay. We also accept bank deposit, please note that we cannot send your order until payment has cleared in our bank account and you must clearly state your name or invoice number as reference.

I accidently provided the wrong address, how do I change it?

Please call 02 9545 0532 as quickly as possible or outside of office hours please email orders@justjap.com. We can change your order details but only before it has been processed, which happens within 24 hours of you placing your order. If your item has been processed, you may incur a redirection fee.

How long does a backorder take?

Please note that backorder times are an approx length of time and these will vary from product to product.

If your item is on backorder, this will be displayed on the product and you will also recieve an email giving you an approximate time frame.

Whilst we try our best to get these ETAs right, there may be delays that throw off these approximate time frames.

Feel free to contact us via live chat or email to find out more - orders@justjap.com

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What is Afterpay?

Afterpay allows you to purchase from www.justjap.com online store and pay later in 4 easy interest-free instalments.

How does Afterpay work?

To pay with Afterpay:

Add your items to the cart
Select Afterpay as the payment option at the checkout
Signup or use your existing Afterpay account
Once approved, JustJap will dispatch your order

Is there any interest on the amount paid?

No, there is no interest payable by you

Is there an order limit?

Yes, the maximum purchase amount using Afterpay on JustJap is $1000.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at http://www.afterpay.com/terms

How often is repayment?

Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.

How do I sign up for Afterpay?

Select Afterpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Afterpay?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Does Afterpay charge interest?

There is no interest payable by you if you place an order using Afterpay.

Can I place an Afterpay order with you over the phone?

Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy