Refund policy

Order Cancellations & Returns

Products may be returned only if found to be faulty. Any product fault should be reported to JustJap immediately so that a return of the faulty product/s can be arranged, and a replacement item issued.

Customers must notify JustJap of product faults or damage caused in transit or during delivery, within 48 hours of receipt of the goods.

Damage caused by the incorrect installation will not be covered by the product warranty.

Returns on electrical items and products will not be accepted.

JustJap accepts no responsibility for the goods delivered by couriers, transport authorities, logistics companies, nominated agents, etc, once Just Jap has obtained the third party receipt for the goods.

JustJap liability is restricted only to the replacement of any goods supplied by us, which are proven to be faulty or defective, either due to defective workmanship or materials.

All goods being returned to JustJap must be in new and unused condition, and be returned in the original undamaged packaging. A receipt must also be included with the returned goods as proof of purchase, showing the Just Jap invoice number, date of sale, and details of the goods purchased.

Goods being returned for credit must be returned within 30 days of purchase and will be subject to a 15% restocking fee.

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What is Afterpay?

Afterpay allows you to purchase from www.justjap.com online store and pay later in 4 easy interest-free instalments.

How does Afterpay work?

To pay with Afterpay:

Add your items to the cart
Select Afterpay as the payment option at the checkout
Signup or use your existing Afterpay account
Once approved, JustJap will dispatch your order

Is there any interest on the amount paid?

No, there is no interest payable by you

Is there an order limit?

Yes, the maximum purchase amount using Afterpay on JustJap is $1000.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at http://www.afterpay.com/terms

How often is repayment?

Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.

How do I sign up for Afterpay?

Select Afterpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Afterpay?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Does Afterpay charge interest?

There is no interest payable by you if you place an order using Afterpay.

Can I place an Afterpay order with you over the phone?

Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy