FREQUENTLY ASKED QUESTIONS
Delivery
When will my order be dispatched?
Your order will be dispatched within 1-2 business days if your product is in stock and your payment has cleared.
If your order is on back order - the availibilty will be displayed on the listing and we will ship it out within 1 business day of it arriving to our showroom.
How long does delivery take?
Your order arrival time will vary depending on your location, or if there are any unexpected delays with COVID-19.
As a guide:
Standard local Sydney shipping: 2-3 days.
Express local Sydney shipping 1-2 days.
Standard Interstate shipping: 2-7 days.
Express Interstate shipping: 1-3 days.
Please note, allow an extra 2 days for some interstate and regional areas.
How do I track my order?
You will receive a tracking number once your order has been dispatched via email. This email may take up to 24 hours to arrive into your inbox.
If you can't find this email, we suggest checking your junk/spam mail or simply login to your account via our website and ask our live chat.
My order never arrived, what do I do?
Please check for your order tracking number supplied with your order and track with the courier dedicated to your delivery for updates. If you are still unsure of the status of your order please contact our live chat and we’ll be more than happy to assist you.
Please allow 1 business day for your order to be processed and updated with tracking number supplied to you before emailing us. If your order doesn’t have a tracking number or was not received, please contact our live chat.
Please note that delivery estimates may be affected by delays caused from unforseen circumstances which may extend our delivery time estimates.
Which couriers do you use/Who will my package be delivered by?
We use an array of couriers including: Australia Post, Border Express, Toll Ipec, Go Sydney to name a few.
Please note that your chosen shipping method at checkout may not always be applicable to your order due to package dimension and weight. For all express orders our dispatch team will always opt for the quickest and most effective delivery option available.
Will I be charged duties?
If you are purchasing outside of Australia we recommend you research this locally before making your order with us as this will vary from country to country depending on the product/s and value of goods being shipped to you.
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What is Afterpay?
Afterpay allows you to purchase from www.justjap.com online store and pay later in 4 easy interest-free instalments.
How does Afterpay work?
To pay with Afterpay:
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Add your items to the cart
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Select Afterpay as the payment option at the checkout
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Signup or use your existing Afterpay account
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Once approved, JustJap will dispatch your order
Is there any interest on the amount paid?
No, there is no interest payable by you
Is there an order limit?
Yes, the maximum purchase amount using Afterpay on JustJap is $1000.
What are other terms and conditions I need to be aware of?
Full terms & conditions are available at http://www.afterpay.com/terms
How often is repayment?
Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.
How do I sign up for Afterpay?
Select Afterpay as a payment method (or visit the website).
You can register as you complete your purchase.
How do returns work with Afterpay?
Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.
Does Afterpay charge interest?
There is no interest payable by you if you place an order using Afterpay.
Can I place an Afterpay order with you over the phone?
Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy
